What is the DESC script's function in conflict management?

What is the DESC script's function in conflict management?

• A. A framework to Describe the issue, Express concerns, Specify changes, and outline Consequences.
• B. A method for documenting staff performance.
• C. A language translation protocol.
• D. A script for delivering bad news in writing.

Answer: (D)

The DESC script is a structured way to manage conflicts through direct, constructive conversation. It guides you to address a concern in four steps: Describe the specific behavior or issue, explain the impact or how it affects you or others, Specify the concrete changes you want to see, and State the consequences if those changes aren’t made. This approach helps reduce defensiveness by focusing on observable actions and their effects, while clearly outlining what needs to happen and what will occur if it doesn’t. It isn’t about delivering bad news in writing; it’s about guiding a face-to-face or direct conversation to resolve a dispute and improve behavior or outcomes.

The DESC script is a structured way to manage conflicts through direct, constructive conversation. It guides you to address a concern in four steps: Describe the specific behavior or issue, explain the impact or how it affects you or others, Specify the concrete changes you want to see, and State the consequences if those changes aren’t made. This approach helps reduce defensiveness by focusing on observable actions and their effects, while clearly outlining what needs to happen and what will occur if it doesn’t. It isn’t about delivering bad news in writing; it’s about guiding a face-to-face or direct conversation to resolve a dispute and improve behavior or outcomes.